Returns & Refunds

This Return & Refund Policy applies to all orders placed on Sarvaankart (operated by Sarvaankart, GSTIN 08BIKPC7973F1ZZ). Please read it carefully before placing an order. By placing an order you confirm that you have read and accepted this policy.

1. Return window

You may request a return within 7 days from the date of delivery. Requests received after 7 days cannot be accepted.

2. Eligibility

To be eligible for a return, the item must be:

• Unused, unworn, and in the same condition you received it
• In its original, unopened, factory-sealed packaging with all tags, labels, manuals and accessories intact
• Accompanied by the original tax invoice

3. Items that are not returnable

For health, safety and hygiene reasons, the following categories are non-returnable and non-refundable once delivered, even if unopened:

• Personal-care and intimate-use products including sweat belts, slimming belts, postpartum / abdominal support belts, body shapers and waist trainers
• Beauty bars, soaps, scrubs, masks, serums, lotions and any product that comes into direct contact with skin, lips, eyes or hair
• Items where the protective seal, shrink-wrap, tamper-evident sticker or hygiene strip has been opened, removed or damaged
• Items marked as "non-returnable" on the product page
• Free gifts, promotional items, and items purchased on final-sale

This exclusion is consistent with standard hygiene-product norms in India and is in addition to (not in place of) your statutory rights in case of a manufacturing defect.

4. Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with clear unboxing photographs and a short video of the sealed parcel being opened. Once verified, we will replace the item or issue a full refund at no cost to you.

5. How to request a return

Visit our Contact page and submit a request with your order ID, the item(s) you wish to return, and the reason. Our team will respond within 24 hours with the next steps.

6. Reverse pickup & fees

• Reverse pickup is free for damaged, defective or wrong items.
• For eligible change-of-mind returns, a flat ₹99 pickup fee is deducted from the refund.
• If reverse pickup is not available at your pincode, you will be asked to self-ship to the address we provide; reasonable courier charges are reimbursed for damaged/wrong items only.

7. Refund timeline

Once the returned item reaches us and passes a quality check, refunds are initiated within 3 business days. The amount reflects in your original payment method within 5–7 business days thereafter, depending on your bank. For COD orders, refunds are issued via UPI or bank transfer to details you provide.

8. Cancellations

Orders can be cancelled free of charge any time before dispatch. Once dispatched, an order cannot be cancelled and the returns policy above will apply.

9. Order refusal at delivery

Repeated refusal of COD orders at the doorstep without a valid reason may result in shipping charges being deducted from future refunds, and the account may be restricted from placing COD orders in future.

10. Contact

For any return-related questions, please reach out via our Contact page.