Privacy Policy — Sarvaankart

This Privacy Policy explains how Sarvaankart (GSTIN 08BIKPC7973F1ZZ), operating the website Sarvaankart (the "Website"), collects, uses, discloses and safeguards your information when you visit, browse or purchase from us. By using the Website you agree to the practices described below.

1. Information we collect

Identity & contact details: name, phone number, email address, shipping and billing addresses.
Order details: products purchased, order value, payment method, transaction reference.
Payment information: processed by our PCI-DSS compliant payment partners. We do not store your card number, CVV, UPI PIN or net-banking credentials.
Device & usage data: IP address, browser type, device identifiers, pages viewed, referring URL and similar analytics data, collected via cookies and similar technologies.
Communications: messages you send us via the contact form or other channels.

2. How we use your information

To process, fulfil, ship and confirm your orders
To verify Cash on Delivery orders and reduce fraud
To handle returns, refunds and customer-support requests
To send transactional messages (order confirmations, shipping updates, OTPs)
To send marketing communications, only where you have opted in (you can opt out at any time)
To improve our products, website performance and user experience
To comply with applicable laws, tax obligations and lawful requests by public authorities

3. Sharing of information

We share your information only with:

Logistics partners (couriers and warehousing) to ship your order
Payment processors to collect payments
Communication providers (SMS, email) to send order updates
Analytics and hosting providers who help operate the Website
Government or regulatory bodies where required by law

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, measure traffic and improve the Website. You can disable cookies in your browser settings; some features of the Website may not function correctly if cookies are disabled.

5. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy and to comply with our legal, accounting, tax and reporting obligations.

6. Security

We implement reasonable technical and organisational safeguards to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal retention requirements
Withdraw consent for marketing communications

To exercise any of these rights, please reach out via our Contact page.

8. Children

The Website is not intended for individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated "Last updated" date.

10. Grievance officer

For any privacy-related grievance, you can contact our grievance officer through the Contact page. We will acknowledge your complaint within 48 hours and resolve it within 30 days, in line with applicable Indian law.